22 Aug Break Fix and Managed IT Services – Corenet IT
Back in the day, the only thing businesses in Ghana knew was “Break-Fix”. Something breaks, then you fix it. Those were the rules of the game.
When it comes to your IT Infrastructure, you and your team need things to work at all hours of the day, not to endlessly go through a cycle of Break-Fix, Break-Fix, Break-Fix… The only thing that will do is lead to downtime, lost opportunities, and mountains of stress
Many businesses in Ghana have not fully understood the negative effect this viscous cycle have on their business as they don’t track the downtime that stems from IT issues, and they don’t realize how much under performing technology affects things like employee output and customer service.
MANAGED SERVICES TRIUMPHS OVER ALL.
Throw out a few differences between Break-Fix and Managed Services and the benefits of Managed Services become obvious. This isn’t the case with Break-Fix. The only potential benefit of Break-Fix is one you can’t reasonably rely on — it’s the idea that you may have zero IT issues in one month.
However, even if you do manage to go an entire month with no issues, it only takes one bad month to set you back. And this setback could potentially set you back the entire year. In this case, even just one issue on a Break-Fix model could cost you more money than you’d spend in an entire year on a Managed Services model.
With Managed Services, your IT network is actively monitored 24/7 and issues are addressed before they become a headache. Managed Services are proactive or preventative IT maintenance & support.
How Managed Services Works
- An IT problem occurs.
- Your IT service provider is notified by the monitoring software before or the moment an issue arises.
- A technician promptly reviews the alert & begins to diagnose the issue – without you having to contact them.
- The issue will either be resolved remotely (if possible) or you will be notified of an onsite visit.
Should you go for Managed Services?
Managed Services is ideal for companies that want:
- Predictable, fixed monthly fees for IT service & support.
- Easy access to IT professionals that can provide help or answer tech questions (via HelpDesk Support).
- To maintain a low risk for down-time that could negatively impact their business.
- To outsource their IT department so they can focus on their business.
Ready to select an IT service plan? Contact us!