01 Jun WHAT IS IP TELEPHONY AND HOW DOES IT HELP YOUR BUSINESS?
WHAT IS IP TELEPHONY AND HOW DOES IT HELP YOUR BUSINESS?
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Unlike a regular telephone that uses landlines to transmit analog signals, IP phones connect to the internet via a router and modem.
VoIP telephony is taking over the business telecommunications market. Over 79% of US businesses use VoIP phones for at least one location.
Why are so many businesses making the switch?
There are a few primary benefits.
- Up to 60% Cheaper than Landlines
VoIP is significantly cheaper than traditional business plans. Switching to an unlimited VoIP plan can save you up to 60% over a comparable business landline plan.
- Single network infrastructure for data and telephony.
Since the same infrastructure (communication lines and equipment) serve voice traffic and data traffic, we have significant economies of scale. Also, we achieve better management of telecommunications infrastructure.
- Advances Features
IP telephony also enables your business to access advanced features without having to invest in extra hardware.
For example:
Advanced Call Routing
Auto Attendant
Call Queues
Call Pop
Call Recording
IVR
Instant Messaging
Video Conferencing
- Improved communication for remote workers.
The use of IP telephony does not require the user to have a physical presence in the enterprise environment. If the user has an IP connection, he/she can take advantage of the features and functions of the enterprise telephone system, regardless of where the user is located.
- Easy Integration with CRM and Other Business Tools
VoIP also makes it a lot easier to integrate voice communications with your CRM and other business tools.
The ability to centralize data and provide consistent customer service across multiple channels (at a lower cost) makes IP telephony and VoIP a no-brainer for many businesses.
Save Big On Monthly Bills By Switching to VoIP.
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